We recently went to France, it happened to be the day after the Euro rules on roaming changed and everything went smoothly with no charges.
But and it is a big but my youngest daughter is now in Barbados on holiday and before she went I phoned Vodafone to check what the charges are as world passport was removed from our account when we last changed contracts.
I was told all my phones were on world travel and would only be charged £5 for every 24hr period it is used.
When my daughter got there she had a text saying a lot higher charges for very little use.
So I phoned Vodafone, they confirmed only a £5 charge and ignore text.
Next day more text and £30 cap imposed.
So I phoned Vodafone, they confirmed only a £5 charge and ignore text.
Next day daughter removed cap as she couldn't use phone and stopped text warnings.
So I phoned Vodafone, they confirmed only a £5 charge and ignore text.
I've now checked un-billed account and it says she owes £295 +vat
So I phoned Vodafone, they confirmed only a £5 charge and ignore bill it will be adjusted to £5 a day.
4th day and the un-billed is now up to £495 +vat.
My concern is they take the money by DD and I have to fight to get it back.
All calls are recorded so they have proof of what was said but I haven't.
What would you do?
But and it is a big but my youngest daughter is now in Barbados on holiday and before she went I phoned Vodafone to check what the charges are as world passport was removed from our account when we last changed contracts.
I was told all my phones were on world travel and would only be charged £5 for every 24hr period it is used.
When my daughter got there she had a text saying a lot higher charges for very little use.
So I phoned Vodafone, they confirmed only a £5 charge and ignore text.
Next day more text and £30 cap imposed.
So I phoned Vodafone, they confirmed only a £5 charge and ignore text.
Next day daughter removed cap as she couldn't use phone and stopped text warnings.
So I phoned Vodafone, they confirmed only a £5 charge and ignore text.
I've now checked un-billed account and it says she owes £295 +vat
So I phoned Vodafone, they confirmed only a £5 charge and ignore bill it will be adjusted to £5 a day.
4th day and the un-billed is now up to £495 +vat.
My concern is they take the money by DD and I have to fight to get it back.
All calls are recorded so they have proof of what was said but I haven't.
What would you do?
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