I ordered something for Mrs Lucas from Next two weeks ago for Christmas. Supposed to be delivered today. Wasn’t.
30 minutes queue to Customer Service (no call back option) and it appears the goods are at the warehouse but not yet despatched. No warning re delay no nothing. Hopefully will be with us in 3-5 working days. That’s cutting it fine.
Had a belated look at Trust Pilot and seems it’s common story... their logistics dept in chaos and Customer Service lines struggling to cope. No wonder Amazon are cleaning up. Next next for high street chop? Seems entirely possible...
Anyone else had trouble with ‘em?
30 minutes queue to Customer Service (no call back option) and it appears the goods are at the warehouse but not yet despatched. No warning re delay no nothing. Hopefully will be with us in 3-5 working days. That’s cutting it fine.
Had a belated look at Trust Pilot and seems it’s common story... their logistics dept in chaos and Customer Service lines struggling to cope. No wonder Amazon are cleaning up. Next next for high street chop? Seems entirely possible...
Anyone else had trouble with ‘em?
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