Ok all you techies, has anyone come across this problem and can you explain in the most simplistic way possibly how to fix it please - I have a new laptop (HP Pavillion Notebook) with Windows 8.1. I loaded some photos from my phone (JPEG's) but when I try to use Windows Photo Viewer all that appears onscreen is a large black box rather than the photo. I tried using Windows Photo Gallery to view the files, but when the pictures appear a large section of the photo is missing.
I looked online for a solution, and it seems this is a very common problem, there are hundreds and hundreds of complaints about the same thing, and most people are saying that when they contact Microsoft they just get extremely rude and unhelpful people who cut them off when they cant rectify the problem. I just had the same experience, 90 minutes talking to a clown from Microsoft who wanted to charge me £160 to rectify the problem!
Any help, or any ideas about free to download photo viewers (with links as I'm a total Charlton fan :clown: when it comes to computers) which will allow me to view my photos would be extremely appreciated. Thanks everyone :p
I looked online for a solution, and it seems this is a very common problem, there are hundreds and hundreds of complaints about the same thing, and most people are saying that when they contact Microsoft they just get extremely rude and unhelpful people who cut them off when they cant rectify the problem. I just had the same experience, 90 minutes talking to a clown from Microsoft who wanted to charge me £160 to rectify the problem!
Any help, or any ideas about free to download photo viewers (with links as I'm a total Charlton fan :clown: when it comes to computers) which will allow me to view my photos would be extremely appreciated. Thanks everyone :p
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