This is part long shot that there is a mobile network expert on here but mostly a therapeutic exercise because it's driving us crazy. Obviously we are chasing it down with BT Mobile support but we have had the problem now since day 1 (20 Jan). Networks will ring me back on Monday - WTF!!!
The frustrating thing is that if am sure that the facts point at what the issue is likely to be but getting to someone that can actually do that is tedious and BT (today) relies upon their supplier EE.
Facts.
Wife's phone which is used for close family and 'emergency'/urgent contacts and so low volumes.
Prior to 20 bought unlocked IPhone 6s
20 Jan - New Sim and contract started with BT mobile, activated with number ported from O2, installed BTMob profile from text - dial out and in on phone on network connection. Phone appears to be working and so complete iPhone setup etc.
A few days in we realise that calls aren't being received and instead they are going straight to voicemails and we instantly receive the text. Phone doesn't ring. To keep it short I will just bullet things done so far:
Layman theories - hardware ruled out other than massive coincidences
G network config issue that is simply not working but as our sons phone is this has to be limited to a sim range or something that is not generic
The problem is exacerbated by the inherent dumbness within a tiered help desk which I fully understand but hate with a vengeance right now :)
Errrrmmm my only other thought was that it was all Fraizer Campbell's fault. Everything else is from what I read :D
So any network experts, fellow sufferers or good guessers out there?
Obviously I have googled it go death but with surprisingly little success.
The frustrating thing is that if am sure that the facts point at what the issue is likely to be but getting to someone that can actually do that is tedious and BT (today) relies upon their supplier EE.
Facts.
Wife's phone which is used for close family and 'emergency'/urgent contacts and so low volumes.
Prior to 20 bought unlocked IPhone 6s
20 Jan - New Sim and contract started with BT mobile, activated with number ported from O2, installed BTMob profile from text - dial out and in on phone on network connection. Phone appears to be working and so complete iPhone setup etc.
A few days in we realise that calls aren't being received and instead they are going straight to voicemails and we instantly receive the text. Phone doesn't ring. To keep it short I will just bullet things done so far:
- Checked iPhone isn't on disturb - numerous
- Checked network signal strength etc. - our son has same phone and Sim in same house which works fine
- Airplane mode, powered off and on ad nauseum
- Noticed that if I dial out, it hesitates and drops to GPRS or E and then if I immediately dial the phone it works. Left for a minute it reconnects to original and fails
- Same experience at our house and in 2 other locations near or in Leeds
- All above is consistent. Only variation has been 1 test call at home (in 25 days) and one in a moving Taxi but unclear on signal connection
- Swapped iPhone with Apple within 2 hours of chat contact
- Swapped Sim after 3 days wait :(
- Same problem exactly
Layman theories - hardware ruled out other than massive coincidences
G network config issue that is simply not working but as our sons phone is this has to be limited to a sim range or something that is not generic
The problem is exacerbated by the inherent dumbness within a tiered help desk which I fully understand but hate with a vengeance right now :)
Errrrmmm my only other thought was that it was all Fraizer Campbell's fault. Everything else is from what I read :D
So any network experts, fellow sufferers or good guessers out there?
Obviously I have googled it go death but with surprisingly little success.
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