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So, along with many others I email KM earlier in the season and got no response. Next I followed up with KM and copied RM. no response. Finally the CAFC Fans email was set up, I emailed, got an acknowledgement 24 hours later and a fairly unsubstantial response 2 weeks later. In my email to KM/RD I advised if I did not get a response I would not renew my season ticket as it would tell me what they thought of me as a fan. I did not renew. Last season I spent over £1K on Charlton so that money is lost to them now.
Last night I was thinking about a mate of mine who is a Palace fan and flew all the way back from New Zealand where he now lives to the 2x Wembley games and turns 40 this year. He has always been good to me remembering my birthdays in recent years and I thought I should make an effort. So I guessed Steve Parish's email and at 23.29 last night emailed him to see if I could get something signed for my mate. SP emailed me back at 23.49 copying in his head of customer service and asking her to arrange something. At 9am this morning, she followed up asking for my address and saying she would pop a card in the post.
In my email to SP I even admitted I was a CAFC fan and was not keen on Palace!
I hate to admit it, but they are 1million times better run than us. This episode has reaffirmed to me how badly we are run as I had wondered whether it was a 'football' thing and all clubs treated their fans/customers the same as we do.
So, along with many others I email KM earlier in the season and got no response. Next I followed up with KM and copied RM. no response. Finally the CAFC Fans email was set up, I emailed, got an acknowledgement 24 hours later and a fairly unsubstantial response 2 weeks later. In my email to KM/RD I advised if I did not get a response I would not renew my season ticket as it would tell me what they thought of me as a fan. I did not renew. Last season I spent over £1K on Charlton so that money is lost to them now.
Last night I was thinking about a mate of mine who is a Palace fan and flew all the way back from New Zealand where he now lives to the 2x Wembley games and turns 40 this year. He has always been good to me remembering my birthdays in recent years and I thought I should make an effort. So I guessed Steve Parish's email and at 23.29 last night emailed him to see if I could get something signed for my mate. SP emailed me back at 23.49 copying in his head of customer service and asking her to arrange something. At 9am this morning, she followed up asking for my address and saying she would pop a card in the post.
In my email to SP I even admitted I was a CAFC fan and was not keen on Palace!
I hate to admit it, but they are 1million times better run than us. This episode has reaffirmed to me how badly we are run as I had wondered whether it was a 'football' thing and all clubs treated their fans/customers the same as we do.
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