Just spent an hour on the phone to Southern Water, incompetent wankers.
Moving past the fact that they've sent someone to install a water meter 4 times in 3 years, to find every time they can't, they've tried to hike our direct debit from £42 to £74. Thieving criminals. I've worked out that £37 is about what we should be paying, so they're trying to steal 100% more than they are entitled to. After speaking to them and trying to get them to explain what I owe and how the DD is calculated, it seemed neither I or they understood their system. Eventually I got out of the girl I spoke to that I can instruct the amount that they take, so I did. No doubt I'll have more discussions with them next year then...
I've also noticed this with Gas and Electricity (who fortunately can be smacked down online) and the AA trying to "upgrade" us to platinum membership every year. We got a £500 rebate from British Gas two years ago after overpaying.
So check your Direct Debits and make sure you're not paying too much. These companies are thieves and cannot be trusted.
Moving past the fact that they've sent someone to install a water meter 4 times in 3 years, to find every time they can't, they've tried to hike our direct debit from £42 to £74. Thieving criminals. I've worked out that £37 is about what we should be paying, so they're trying to steal 100% more than they are entitled to. After speaking to them and trying to get them to explain what I owe and how the DD is calculated, it seemed neither I or they understood their system. Eventually I got out of the girl I spoke to that I can instruct the amount that they take, so I did. No doubt I'll have more discussions with them next year then...
I've also noticed this with Gas and Electricity (who fortunately can be smacked down online) and the AA trying to "upgrade" us to platinum membership every year. We got a £500 rebate from British Gas two years ago after overpaying.
So check your Direct Debits and make sure you're not paying too much. These companies are thieves and cannot be trusted.
0 commentaires:
Enregistrer un commentaire