Last season I think the Mandy and the Box Office did a magnificent job given the big jump in demand the Premier League involved. But with memories of the stress surrounding Fulham at the end of last season I have a few simple improvements to suggest, and I suspect other people may have others too. So here goes:
1) Tickets should never go on sale at a time of day when there is no one in the Box Office to chase and rectify website problems.
2) We should be given at least one day's notice before tickets go on sale, not at the time (or after) they have gone on sale because this favours people with immediate access to the internet and discriminates against people at work who may not discover tickets have gone on sale (and maybe sold out) until much later in the day.
3) To that end can the club create a completely separate Ticket News mailing list so that ticket news doesn't have to wait for the general weekly email where it can sometimes end up being after the event. (Twitter is not a substitute.)
4) Can the ticket pricing details online, or in emails, match exactly what is going to appear in the drop-down menu on the cpfctickets website. On occasions the drop down menu has listed surprise stadium sections or surprise ticket types with mysterious, inexplicable names. (I've had to leave cpfctickets at critical moments to log onto the away club's website to find out where the different sections of the stadium are located.)
5) The only comment I have to make on the new cpfctickets website is to ask for the 'Collect from the Box Office' option to be reinstated as for Brentford the only option was for tickets to be despatched by first class post.
1) Tickets should never go on sale at a time of day when there is no one in the Box Office to chase and rectify website problems.
2) We should be given at least one day's notice before tickets go on sale, not at the time (or after) they have gone on sale because this favours people with immediate access to the internet and discriminates against people at work who may not discover tickets have gone on sale (and maybe sold out) until much later in the day.
3) To that end can the club create a completely separate Ticket News mailing list so that ticket news doesn't have to wait for the general weekly email where it can sometimes end up being after the event. (Twitter is not a substitute.)
4) Can the ticket pricing details online, or in emails, match exactly what is going to appear in the drop-down menu on the cpfctickets website. On occasions the drop down menu has listed surprise stadium sections or surprise ticket types with mysterious, inexplicable names. (I've had to leave cpfctickets at critical moments to log onto the away club's website to find out where the different sections of the stadium are located.)
5) The only comment I have to make on the new cpfctickets website is to ask for the 'Collect from the Box Office' option to be reinstated as for Brentford the only option was for tickets to be despatched by first class post.
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