No one can accuse them of not trying, not tapping into the fan base before they launch a new product or make a drastic change to the match day experience. Er, well, yes, we can. The club sent me a survey just now. It simply asked my age, my gender, ethnicity, any physical disabilities and randomly, whether I understand Welsh. WTF? How about questions like "are you into cryptocurrency?", "what's your preferred type of season ticket, digital or card?", stuff like that? You know, useful stuff that might help shape future offerings?
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