Spoiler: Company not honouring warranty

samedi 26 octobre 2019

Hi ,we built a house 11 years ago

Spent alot on velfac windows and doors, we're just in their 12 year warranty

A small but important part in the sliding door to garden has broken off, they originally said they "go halves" and supply part if I paid for labour, it's a two man job for a day so around £400 labour

Part probaly £30...

Anyway the part didn't arrive and they suddenly offered to send engineer, I assumed to fit part

He did something to door and now it won't shut*

Firm are now claiming due to bad maintenance they aren't covering anything, they're also saying whole track needs replacing and maybe whole thing!

I'm ABIT shocked tbh

Not sure what to do it how to play it, whole thing with labour could be £5k

Trading standards?


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