Hi ,we built a house 11 years ago
Spent alot on velfac windows and doors, we're just in their 12 year warranty
A small but important part in the sliding door to garden has broken off, they originally said they "go halves" and supply part if I paid for labour, it's a two man job for a day so around £400 labour
Part probaly £30...
Anyway the part didn't arrive and they suddenly offered to send engineer, I assumed to fit part
He did something to door and now it won't shut*
Firm are now claiming due to bad maintenance they aren't covering anything, they're also saying whole track needs replacing and maybe whole thing!
I'm ABIT shocked tbh
Not sure what to do it how to play it, whole thing with labour could be £5k
Trading standards?
Spent alot on velfac windows and doors, we're just in their 12 year warranty
A small but important part in the sliding door to garden has broken off, they originally said they "go halves" and supply part if I paid for labour, it's a two man job for a day so around £400 labour
Part probaly £30...
Anyway the part didn't arrive and they suddenly offered to send engineer, I assumed to fit part
He did something to door and now it won't shut*
Firm are now claiming due to bad maintenance they aren't covering anything, they're also saying whole track needs replacing and maybe whole thing!
I'm ABIT shocked tbh
Not sure what to do it how to play it, whole thing with labour could be £5k
Trading standards?
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