Has anyone else had problems with the online shop. Ordered a kit for my 4 year old for Christmas - way before the announced deadline (I ordered it on 9th Dec) and it still isn't here. I didn't chase it before Christmas as I did make a mistake on the address it was ordered to - not a problem as I could collect it but unfortunately they were away until Christmas Eve. Then when I discovered there was no parcel or card to collect form the post office it was too late to do anything about it.
I called the club shop this morning but they said i had to email, they couldn't deal with it as it needed to go to the mail order team. I already emailed them on Monday evening but no response so far (although to be fair I don't think they were there yesterday).
It's not much to ask is it - to get my children's Christmas presents to me on time? Every other retailer I ordered through managed it!
It could be Royal Mail but as I now see from the website that i was supposed to get a dispatch email and I didn't, I suspect it was never dispatched.
I called the club shop this morning but they said i had to email, they couldn't deal with it as it needed to go to the mail order team. I already emailed them on Monday evening but no response so far (although to be fair I don't think they were there yesterday).
It's not much to ask is it - to get my children's Christmas presents to me on time? Every other retailer I ordered through managed it!
It could be Royal Mail but as I now see from the website that i was supposed to get a dispatch email and I didn't, I suspect it was never dispatched.
0 commentaires:
Enregistrer un commentaire