Anyone ever used the knowhow service?
i've had my tv a few years and always paid the monthly knowhow fee, recently i sent it off for a repair. it came back today, its 15th day away and the picture is worse than it was.
rebooked to be picked up tomo. they have a 14 day guaranteed service or they will replace. I said mine would be 15 days when i spoke to the operator upon organising delivery when they told me my policy was 21 days. Fair do's but i told the operator today i want this recorded as the same repair as i still do not have a working tv, he told me i was at day 8 as the repair guarantee is only whilst in the factory and not in transit
but according to the website it says this
In the unlikely event that your repair takes over 14 days you may request a replacement product. The 14 day repair promise will start on each occasion from:
The date you book in your product for repair in one of our stores
The date of the engineer's first visit
The date that we collect your product
If the product is taken into a store the repair will be considered complete when the product is available for collection. If the product is collected from you it will be returned to the same address and the repair will be considered complete on the date of the earliest re-delivery slot we offer you.
So am i within my rights to go mental and demand a replacement if it goes over 21 days from my original pick up date?
i've had my tv a few years and always paid the monthly knowhow fee, recently i sent it off for a repair. it came back today, its 15th day away and the picture is worse than it was.
rebooked to be picked up tomo. they have a 14 day guaranteed service or they will replace. I said mine would be 15 days when i spoke to the operator upon organising delivery when they told me my policy was 21 days. Fair do's but i told the operator today i want this recorded as the same repair as i still do not have a working tv, he told me i was at day 8 as the repair guarantee is only whilst in the factory and not in transit
but according to the website it says this
In the unlikely event that your repair takes over 14 days you may request a replacement product. The 14 day repair promise will start on each occasion from:
The date you book in your product for repair in one of our stores
The date of the engineer's first visit
The date that we collect your product
If the product is taken into a store the repair will be considered complete when the product is available for collection. If the product is collected from you it will be returned to the same address and the repair will be considered complete on the date of the earliest re-delivery slot we offer you.
So am i within my rights to go mental and demand a replacement if it goes over 21 days from my original pick up date?
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