My wife has one of these phones and there are two problems with settings that we wish to correct. However we are not succeeding and Google is no assistance.
The first is that when we set it up, we used my gmail account to transfer her contacts. Now it is linking to my account. Whenever I get an email on that account, she gets an alert. I tried to delete the account from the phone but it only offered me the option of deleting my google account entirely. Does someone know how to disconnect the account from the phone without deleting my (useful) account?
Secondly, she set up a fingerprint swipe. Then she decided it was a pain because if it failed to read her finger (probably about 80% of the time) she had to type in a full password. Google does tell you how to turn it off but when I follow the instructions (eg from here To view the link you have to Register or Login ) the "None" option which is the key step is "disabled by administrator, encryption policy or credential storage." Any suggestions?
Thanks in advance.
The first is that when we set it up, we used my gmail account to transfer her contacts. Now it is linking to my account. Whenever I get an email on that account, she gets an alert. I tried to delete the account from the phone but it only offered me the option of deleting my google account entirely. Does someone know how to disconnect the account from the phone without deleting my (useful) account?
Secondly, she set up a fingerprint swipe. Then she decided it was a pain because if it failed to read her finger (probably about 80% of the time) she had to type in a full password. Google does tell you how to turn it off but when I follow the instructions (eg from here To view the link you have to Register or Login ) the "None" option which is the key step is "disabled by administrator, encryption policy or credential storage." Any suggestions?
Thanks in advance.
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